What does Vacation Rental Management entail?

You might be asking why you need Vacation Rental Management in the first place. Here is what Tuxfin Hospitality can help you with:

  • Register the property yearly with your town and coordinate the annual Health Department inspection

  • Set up VRBO & Airbnb accounts, updating as needed

  • Set up minimum length stays and pricing based on historical trends and market research

  • Reply to guest inquiries as promptly as possible, within 1 hour if it is during business hours

  • Handling all booking communication with the guest

    • Upon receiving a booking, thank the guest and set expectations for communication / property information / check-in information

    • Send a check-in message 2 days prior to their stay, including electronic door codes (highly recommend over key access)

    • Send a welcome message on their check-in day

    • Be available during their stay for any questions or issues, provide a secondary number just in case

    • Send a check-out message 1 day prior to their check-out date, thanking the guest and asking for feedback.

  • Organize bookings

    • Ensure rental calendars sync to ensure property cannot be overbooked

    • Ensure reminders are set for guest messages, check in information, check out reminder

    • Schedule cleaning prior to check-in (within 3 days if not a same-day turnover, or between 10am - 4pm on check-in day)

  • Schedule landscaping/mowing services bi-weekly during spring/summer, communicating with the guest to set expectations

  • Schedule Cleanings. The cleaning company will make the beds, clean and dust all surfaces, vacuum all rugs and carpets, sweep and mop all hard floors, fully clean the kitchen including the fridge, oven and microwaves, windex the windows and doors, clean the furniture, and clean the bathrooms including toilets, sinks and showers/tubs

  • Schedule our Tuxfin visit prior to or at the same time as the Cleaning:

    • Do a walkthrough to check for damages or issues, inside and outside

    • Strip beds of used linens

    • Place freshly laundered linens for the cleaning company to make beds

    • Fill soaps & shampoos etc

    • Take away the used linens and towels to be laundered for the next guests

    • Put out fresh towels & hand towels

    • Restock toilet paper & tissues & paper towels

    • Add & delete door codes

    • Put out a new sponge by the sink

    • Check the fridge, freezer and cupboards are empty of prior guests’ items

    • Check the kitchen has all items in their places and nothing is missing

    • Empty the dishwasher

    • Put out a welcome basket

    • inventory supplies and purchase anything necessary before the next visit

    • Bring trash to the town disposal area, if no trash removal company is in use

    • Fill any empty propane tanks

    • Clean the outside grill

    • Pickup mail from the mailbox

    • Check the yard is nice and clean

    • Handle any small maintenance issues (<30 mins)

  • Schedule larger maintenance or repairs. Contact our local electrician, plumber, landscaper, hvac company etc

  • Organize and accept reservation payments from Airbnb & VRBO

  • By the 5th of each month, send clients a report and payment for the previous month, available via Check, Venmo or Zelle

  • Perform yearly inspections of smoke detectors

  • Schedule Septic Pumpouts and HVAC Maintenace Yearly if needed